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RETURN POLICY

Effective Date: 15th July 2024

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At ZestyZing, we want you to be completely satisfied with your purchase. If you are not happy with your product for any reason, we offer a hassle-free return, exchange, and refund policy. Please read our policy carefully to understand your rights and obligations.

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1. Return Policy

  • Eligibility: To be eligible for a return, items must be unused, in the original packaging, and in the same condition that you received them. A receipt or proof of purchase is required.

  • Return Window: You have 30 days from the date of delivery to initiate a return.

  • Non-Returnable Items: Certain items cannot be returned, including but not limited to:

    • Perishable goods (e.g., food, flowers)

    • Personal care items (e.g., cosmetics, skincare products)

    • Gift cards

    • Sale items

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2. Exchange Policy

  • Eligibility: Items eligible for exchange must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

  • Exchange Window: You have 30 days from the date of delivery to initiate an exchange.

  • Process: To exchange an item, please contact our customer service team at info@zestyzing.com. Once your exchange request is approved, you will receive instructions on how to return the original item and receive the replacement.

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3. Refund Policy

  • Eligibility: Refunds are available for items that are returned within 30 days of delivery and meet the eligibility criteria stated above.

  • Process: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment.

  • Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

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4. Store Credit

  • Eligibility: If you prefer, we can issue store credit instead of a refund for eligible returned items.

  • Process: Once your return is received and approved, you will receive an email with details of the store credit, which can be used for future purchases on our website.

  • Validity: Store credit is valid for one year from the date of issue.

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5. Return Shipping

  • Responsibility: Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Shipping Instructions: Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

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6. Damaged or Defective Items

  • Eligibility: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund.

  • Process: Email us at info@zestyzing.com with your order number, details of the defect, and any supporting photos. We will provide instructions for returning the item and receiving a replacement or refund.

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7. Contact Information

If you have any questions or need assistance with your return, exchange, or refund, please contact our customer service team at:

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We are committed to providing you with the best possible shopping experience and appreciate your business. Thank you for choosing ZestyZing!

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