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SHIPPING POLICY

Effective Date: 15th July 2024

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1. General Information

At ZestyZing, we strive to provide efficient and reliable shipping to our customers both within Australia and internationally. Please read our shipping policy carefully to understand how we handle shipping and delivery.

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2. Free Shipping for Australian Orders

We offer FREE standard shipping for Australian orders over AU$150. For orders under AU$150, shipping fees apply based on the delivery location as outlined below:

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3. Shipping Fees for Australian Orders

  • New South Wales: AU$10

  • Victoria: AU$12

  • Queensland: AU$15

  • South Australia: AU$18

  • Western Australia: AU$20

  • Tasmania: AU$18

  • Northern Territory: AU$20

  • Australian Capital Territory: AU$10

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4. Estimated Shipping Times for Australian Orders

  • New South Wales: 1-3 business days

  • Victoria: 2-5 business days

  • Queensland: 3-6 business days

  • South Australia: 3-6 business days

  • Western Australia: 5-8 business days

  • Tasmania: 4-7 business days

  • Northern Territory: 5-8 business days

  • Australian Capital Territory: 1-3 business days

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5. International Orders

We offer international shipping from both Sydney, Australia, and China, depending on product availability and destination. International shipping fees and delivery times vary based on the destination. Please be aware that customs fees, import duties, and taxes may apply and are the responsibility of the customer.

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6. International Shipping Fees

Shipping fees for international orders are calculated at checkout based on the destination and weight of the package. We offer competitive rates to ensure your order arrives safely and promptly.

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7. Estimated Shipping Times for International Orders

  • Asia-Pacific: 7-14 business days

  • North America: 10-15 business days

  • Europe: 10-20 business days

  • South America: 15-25 business days

  • Africa: 15-25 business days

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Please note that these are estimated shipping times and actual delivery may vary due to factors beyond our control, such as customs processing and carrier delays.

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8. Order Processing Time

All orders are processed within 1-3 business days. Orders may not be shipped or delivered on weekends or holidays.

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9. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through the carrier's website.

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10. Shipping Restrictions

We do not ship to P.O. Boxes or military addresses. Some remote areas may experience longer delivery times.

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11. Damaged or Lost Packages

ZestyZing is not responsible for packages that are lost or damaged during transit. If you receive a damaged package, please contact the carrier to file a claim. If your package is lost, please contact our customer service team for assistance.

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12. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

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We appreciate your support and are committed to providing you with the best possible shopping experience. Thank you for choosing ZestyZing!

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